Mon Chérie in Black

We want you to love your purchase! Since each phone case is made to order using sublimation printing, please review our policy below.

Returns

• We accept returns only for items that arrive damaged, defective, or incorrect.

• To request a return, please contact us within 7 days of delivery with photos of the issue.

Refunds

• Once your claim is approved, we will offer a replacement or full refund.

• Refunds will be issued to your original payment method within 5–10 business days after approval.

Non-Returnable Items

• Due to the custom-made nature of our products, we do not accept returns or exchanges for:

  • Wrong model selected by the customer

  • Change of mind

  • Minor color variations (may occur due to screen differences)

Order Changes & Cancellations

• Orders can be canceled or modified within 12 hours of purchase.

• After this time, production may have already started.

Shipping Issues

• We are not responsible for delays caused by shipping carriers, but we’ll do our best to help if any issues arise.

We carefully produce and ship each phone case to ensure the highest quality.

Processing Time

• All orders are made to order

• Please allow 1–3 business days for production before shipping

Shipping Time

• Standard Shipping: 7–15 business days (depending on location)

• Express Shipping: 3–7 business days (depending on location)

• Delivery times may vary due to customs or carrier delays

Shipping Fees

• Shipping costs are calculated at checkout based on your location

Order Tracking

• A tracking number will be provided once your order has been shipped

Important Notes

• Please ensure your shipping address is correct before placing your order

• We are not responsible for lost packages due to incorrect addresses

• Delays may occur during holidays or peak seasons